Frequently Asked Questions
Your guide to shopping with SmartiMobile
Are your devices brand new or refurbished?
We offer both! Each product listing clearly specifies whether the electronic device is brand new in the box or a certified refurbished unit that has passed our 50-point quality inspection.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do the products come with a warranty?
Yes, all new devices come with a 1-year manufacturer warranty. Our certified refurbished products include a comprehensive 6-month SmartiMobile warranty for your peace of mind.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.