Returns & Exchanges
At SmartiMobile, we want you to be completely satisfied with your tech purchase, which is why we offer a 30-day return policy for all devices and accessories. Items must be returned in their original packaging with all included components to be eligible for a full refund.
Initiate Your Request
Log into your SmartiMobile account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your device in its original box, ensuring all chargers, manuals, and protective films are included to avoid restocking fees.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 business days.
Inspection and Refund
Once our technicians verify the device condition and serial number, your refund will be processed to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing